FAQs

CAME KMS can be installed to work alongside most door entry/intercom systems and in most cases a simple pair of wires is required to trigger each door. The system can also be configured so unique events are captured to indicate the system has been released via the door entry system as well as the usual request to exit and reader events.

A full installation guide is available either via the QR codes found on the system hardware, via technical support or on our website.

The first step is to attend a training course at CAME KMS offices. This can be arranged through your local business development manager or the customer services team. Please note that every installer working on the system will need to be trained.

Yes, the end user can provide you with the username and password. Alternatively, CAME KMS can provide an engineer’s login. This very differs slightly from the standard login allowing additional engineering functions this access can be provided by the end user or through CAME KMS with end user consent.

The systems are manufactured in Great Britain. CAME KMS endeavour to use local suppliers wherever possible.

Yes, we provide full training on all our products. Training at our offices is provided free of charge and is typically over an AM or PM session. Training at customer’s offices can be provided but there is usually a charge for this. End user training is provided free of charge at your offices or remotely over a Webinar, where requested.

All maintenance installations are carried out by 3rd party contractors.

CAME KMS provide a lifetime support with the product - this is provided free of charge to the customer. Technical Support is open between 8:30 from 5:00 PM Monday to Friday, customer services are open between 9:00 AM and 5:00 PM Monday to Friday.

CAME KMS do not provide an out of hours service - this is provided by an installation or service contractor.

All CAME KMS manufactured goods carry a five-year parts warranty. Fobs are provided with a lifetime warranty, any non-CAME KMS manufactured goods carry their own respective warranties.

CAME KMS pre-programme all systems eliminating the initial and time-consuming process for installers. This includes the setup of doors, inputs, outputs and access profiles. The site layout of ‘Areas’ such as flats or landing levels and the default access for residents. Effectively the system is an ‘out of the box’, ‘’ready to go’ solution with installation contractors only needing to supply power, run cables for locks, readers, inputs and outputs.

CAME KMS do not organise nor supply broadband internet, this is the responsibility of the installer.

Yes, the system can easily be expanded up to 16 doors using 1 or 2 door extension kits. These will be pre-programmed by CAME KMS with access levels and system requirements set during the order stage.

The standard Power Supply is a switch unit capable of supplying 100 watts at 13.3v. Higher power units and battery backup supplies are also available on request. Note: Although CAME KMS pre-set the voltage levels this needs to be checked once the full system load had been applied.

Access control systems nearly always end up connecting to a physical locking mechanism that utilises some form of electromagnet, be it a magnet type lock, capable of holding forces in the hundreds of KG or a simple strike and solenoid. When these coils are energised, they can, depending on the size and number of windings, store large amounts of energy. When the locks are de-energised the electromagnet field collapses and in doing so will generate EMF (Electro-Motive Force) in the coil windings. If the back EMF is neither controlled or suppressed then high voltages can be generated with the potential of damaging electronic components, generating interface, or spiking electronic forms of memory (EPROM).

Suppression comes in two forms, a reverse diode and a MOV (Metal Oxide Varistor). CAME KMS provide a suitably rated MOV for every door on the system. These MUST be fitted to every lock as near to the lock as possible and not at the controller end.

Protection is provided in the form of PTC thermal fuses on DC Inputs, lock outputs, BUS power and readers +VE. There is further protection on the reader inputs for mis-wiring and short circuit protection. Additional system expansion and isolation is provided with the use of the BUS Expansion Module.

The SimpleKey 4 devices such as Reader Interfaces, Lock Controller, SEM and BUS readers are all closed protocol. Other manufacturers readers can be used in conjunction with a Reader Interface. Please contact Technical Support for further information on 01494 531099 or email ckuk.technical@came.com.

SimpleKey systems are extra low voltage typically using between 12v and 14v DC.

This will depend on what is connected to the system. High quality copper conductors should be used throughout the system. Copper Coated Steel (CCS) or Copper Coated Aluminium (CCA) cable should be avoided and can lead to reduced system performance. Please refer to the SimpleKey installation guide for further information.

The memory on the System Controller that holds the fob database, door information and system configuration is non-volatile, meaning there is no need for battery backup. If doors need to be kept secure and the system operational in the event of mains power loss, then options are available for battery backup at the time of order.

Typically CAME KMS provide the SIM card with each system. These are non-steered roaming SIMs managed by CAME KMS. Systems are normally provided with a 2-year hosting contract & CAME KMS will get in touch when it’s time to renew hosting contracts. Once a system has been provided there are no ongoing costs for the duration of the contract term.

Controllers connect via a communications module, utilising a 4G Modem or IP Ethernet communications. A total of four System Controllers can be connected sharing a SIM and internet connection.

Each System Controller can store up to 10,000 fobs and up to 10,000 events

Each System Controller can manage 16 doors, and a door may have up to two readers, so a maximum of 32 readers per System Controller. Readers can be assigned as read in, neutral or read out. A reader can be shared across multiple doors or lift levels, this is referred to as Elevator Control.

Each System Controller can manage 16 doors. There is no limit to the number of System Controllers a site can have.

Standard Sharktooth fobs are 153khz and High Security ‘Dual’ Sharktooth fobs are 13.56Mhz. We are also able to supply 125Khz ID type fobs on requests.

Access for any non-resident fob will be administered using the Group feature. Groups need to be created to assign the access doors and activate fobs. CAME KMS highly recommend creating a group for each individual contractor, this could be the postal service, plumbers or gas inspectors, this way you are able to assign specific access whilst keeping the system organised for future queries.

Yes, go to the ‘All Groups’ page via the administration menu of the left-hand side. Select the Group in question, this might be called something like ‘All Access’, ‘All Doors’ or ‘Staff Access’. Look for the option ‘Auto All Doors’. If ticked, then any new doors added to the system will be automatically added to your access profile. If the option is not ticked, then contact CAME KMS Technical support who will turn this feature on.

No, you only require one fob to operate anywhere between one or all your doors.

This is done using the ‘Groups’ feature. A group is created and given a name. If required a time profile can be assigned to restrict access between certain times and/or days of the week. The user is then presented with a list of doors and the appropriate doors ticked. Once this group is created, fobs can be activated and assigned to a person.

SimpleKey web can support as many users as you require and there are no limits to how many users can be logged into the website at the same time. Each user should have a unique login and password. An audit trail will show details like when they last they logged in, as well as their actions with time and date stamps, for example fob activations, door open request, event reports or alert triggers.

An unlimited number. There is no limit to the number of events an information that will be stored within your database. CAME KMS may choose to archive event data after a period of 12 to 18 months, however this can be retrieved on request.

You can access this system using any web-enabled device such as a smartphone, tablet, PC or even TV.

Some changes are possible using the CAME KMS engineer’s login (where approved), but most changes are made by the Technical Support department. Telephone 01494 531099 or email ckuk.technical@came.com

Your business development manager will be best placed to discuss this with you. IP based system internet connection will have a reduced initial cost due to the lack of a SIM contract.

Yes, CAME KMS have a long-range fob with between one and four buttons. When paired with the right hardware these can operate any or all doors remotely from many metres away. Vehicle gates, main entrances, or communal buggy stores can all be adapted. Users can activate these fobs in the same way as a standard Sharktooth fob to restrict or allow access. Contact your local sales manager for more information.

Each fob is coloured to allow easy identification. For example, a resident may be provided with a blue and purple fob, if the blue is lost there is no complicated code to look for on the system, just the property number and fob colour.

You could assign an unlimited number of flats to each property. There's also no limit to the amount of fobs the system can hold. There are limitations on how many fobs the hardware can store on site, typically this is 10,000 fobs per controller.

All door readers, locks, exit buttons, etc, will continue to operate as normal in the event of internet loss. Event data is cashed on site, within the controller’s memory, and changes to fobs or activations are saved within the cloud. These are then queued up for when the system is re-synchronised.

This question needs to be broken into two - the cloud platform and the onsite hardware. SimpleKey Web can support an unlimited number of doors. The hardware on site supports 16 doors per System Controller and there are no limits to the number of System Controllers a site can have installed.

This is a setting that can be changed by the user. The system can list all properties by area type, for example, by block, address, cluster, or estate in alphabetical order, such as Acacia Lane, Brunswick close, or Chelsea place. To switch modes log into the system, click on your username in the top left corner of the website, look for the option ‘exclude/include area type in Area Name Sorting’ and click this to toggle between the two settings.

CAME KMS automatically backs up the database for you, so there is one less thing to worry about. The backup is stored within Amazon Web Services (AWS).

CAME KMS Systems are ‘always on’ connections there is no further action to be made once activating the fob as changes are sent to site within a matter of seconds.

Access for residents is programmed by CAME KMS at the time of the order, for example a main entrance or bin store door would be seen as communal entrances. On larger properties that have landing levels these doors may be restricted to specific flats. When programmed, the system will automatically assign the correct doors for you, making the activations simpler. These settings can be changed by a CAME KMS member of staff at any time, please contact Technical Support on 01494 531099 or email ckuk.technical@came.com

The system uses native applications like your standard internet browser for example Chrome, Safari, or Internet Explorer. CAME KMS not use mobile apps as we feel the simplicity and consistency users get from a web browser outweighs that of an app. In addition, there's less setup time and updates to worry about.

Cloud-based access control has the database hosted off site - CAME KMS use Amazon Web Services (AWS). A conventional database has the information stored locally, typically on a computer, within the same building. Cloud-based access control benefits from being scalable with load balancing, meaning regardless of how many users, or the database size, there are no restrictions or extra costs.

Yes, CAME KMS can send alert notifications via email. For example (but not limited to), door left open, door forced, unauthorised access, incorrect access profile, mains power failure, inputs alarms or emergency release devices, such as AOV smoke opening system, fire alarms input and emergency break glass devices. Please note: Notifications may take up to several minutes to reach users and should not be used for safety critical purposes. Factors such as local mobile network outages, broadband Internet connectivity to user’s device or third-party email providers may delay these notifications.

Typically, spare fobs are purchased by the user at the start. These are stored in the cloud ready for activation using an easy-to-read Cloud Fob Reference. A fob can be reused an unlimited number of times.